Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may take a bit longer. You’ll be notified by email if there’s any significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Times:
-
Standard Shipping: 7–15 business days
-
Express Shipping: 3–7 business days
Note: Delivery times may vary depending on your location and carrier delays beyond our control (e.g., customs or weather conditions).
3. Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number.
Tracking information will be available within 24–48 hours after dispatch.
4. International Shipping
We proudly offer worldwide shipping.
International customers are responsible for any customs duties, import taxes, or local charges imposed by their country. ZenovoMart is not liable for these fees.
5. Lost or Damaged Packages
ZenovoMart is not responsible for packages lost or damaged in transit.
If your order is lost or arrives damaged, please contact the shipping carrier first.
You may also reach out to us at support@zenovomart.com and we’ll help you resolve the issue as quickly as possible.
6. Incorrect Shipping Address
Please make sure your shipping details are correct before confirming your order.
ZenovoMart is not responsible for packages delivered to incorrect addresses provided by customers.
7. Order Status Updates
You can track your order anytime using your tracking number or by logging into your ZenovoMart account and viewing your order history.
8. Contact Us
For any shipping-related questions, please reach out to our support team:
📧 Email: zenovomart@GMAIL.com
🕓 Response Time: Within 24–48 business hours